Terms of Service

Shop Policies

Twilight Knights Cosplay strives for customer satisfaction while making sure it remains profitable. When purchasing anything keep in mind that all items in those store are handmade with love and care. Each item takes time to be crafted and most are custom made to order so slight variations may occur even when ordering duplicates. 

We make a large variety of items all of which are not listed on the website, so if their is ever something that you interested in purchasing but do not see listed please do not hesitate to ask. We make Cosplay, fursuits, mascots, quadsuits, LARP swords, wonderflex armour, Cosplay props, leather journals, wigs, jewelry, and much more! So don't hesitate to inquire! :)

Due to the nature of this business we request that all customer credit the part or parts of the costume(s) that were made by us. Please do not resell, trace, remold, or claim that you have made the items you purchased from us. The internet is vast and you will eventually be caught and legal action may be pursued.

Payment

Shipping

On etsy orders payment must be received within 3 days of purchase order or the order will be canceled. For regular commissions a 30% nonrefundable downpayment is required upfront,  if the payment is not received within the 30 day grace period of the "Holding Fee" your order will be canceled and no refunds will be given. If a customer on a payment plan is late on their payments a 5% late fee will be applied to every month that the customer is late, in addition the will be moved down in the queue a number of slots equal to the missed payments. If a customer misses 6 payments, or fails to answers any messages for an equally long period they will be removed from the queue and no refund will be given. In the event a customer purchases a premade costume or suit (this includes sales of used costumes/suits) payment must be received within either 3 business days, 2 weeks or one month according to the terms of the sale. Failure to comply will result in a cancellation with a maximum refund of 70%. A 13% HST sales tax is applied on all transactions, this is non negotiable and non refundable. 

 

We accept Paypal, etransfer and debit/credit through etsy. When payment is received your order shall be marked so, please allow up to 3 days for payment statuses when paying by etransfer to be updated. 
 

Refund Policy

Shipping is not included unless otherwise stated. Shipping that is included on orders is standard shipping which does not include insurance or a tracking number. If your purchase is lost in the mail their is nothing that we can do unless you had upgraded to a shipping service that includes a tracking number or insurance. To upgrade your shipping service please contact us for prices prior to us shipping.

Furthermore as the buyer you are responsible for any and all duties, taxes, customs and/or import fees that may occur. In the event an item exceeds the estimated or prepaid total for shipping we will contact you to request further payment, should you refuse to pay or be unable to pay your items may be withheld until payment is made. If you wish to cancel you will be refunded to the value of the product but not the shipping. The product in question will than be put up for sale unaltered unless the design is of a character you own in which case minor alterations will be done though it will largely be kept the same.

Misc.

We do not offer refunds on items that were lost or damaged due to shipping as these are things beyond our control. Refunds are applicable on items over 100$ ONLY we cannot stress this enough, the amount that is refunded is taken case by case and up to our sole discretion, however the maximum that we can refund is 70% of the original value. The other 30% that is non refundable as it goes to cover the cost of materials. Please note that shipping is never refunded. We do not offer refunds on items/designs that were approved of by the client, nor do we give provide free alterations that are deemed unreasonable. 

Legal

ALLERGY WARNING

Items are made in a smoke free home however we do have pets however they are hypoallergenic meaning they either do not produce much dander or have hair instead of fur. If you have sever allergies or wish to inquire as to the breed or species of our pets please contact us. Thank you.

ADDITIONAL POLICIES

Prior to shipping orders we will send you photos of your order for approval. Should you wish any changes to be done we will do them to the best of our ability free of charge (unless the revision request is deemed unreasonable). You can get up to three free revisions before we begin to charge for the alterations. In the event you choose to not pay for further revisions we will ship the order without any further photos. On smaller orders (under 100$) revision requests will be done at our sole discretion. This policy exists to protect the business from incurring financial losses from potentially difficult customers. 

If a listing (etsy/furbuy/dealers den/etc) has an option allowing for a choice of style/size/colour/etc and no option is picked we will contact you regarding your choice. Should you fail to respond within 3 days we will assume we have artistic liberty and choose the style/size/colour/etc. No refunds or exchanges are given in these events.

WARRANTY POLICY

All of our fursuit heads, partials, and fullsuits come with a limited warranty. This warranty include free repairs on your suit (you are responsible for all shipping and import fees where applicable) such as popped seams, repairing holes, retouching airbrushing, replacing outdoor feet bottoms, replacing lost claws/pawpads/spikes, but does not include replacement for lost parts such as replacing a lost tail, or lost paw (though a discount would be given for replacement parts). The warranty length is 3 months for a head, 6 months for a mini partial, 9 months for a full partial, and one year for a fullsuit. The Warranty is Void if the signature and/or company tag is removed. The warranty begins the day you receive your suit and ends the same day the following year. However even if your warranty has expired we always give tip-based fursuit repairs at conventions even for none TKC suits/costumes! Subscribe to our facebook to stay ontop of our convention list and updates! 


Twilight Knights Cosplay is a register business and functions as a sole proprietorship, as such we reserve the right to update and change these policies as needed without warning. Starting January 2018 we will be charging HST/GST on all sales, this is non-negotiable regardless of country of origin.

1. By purchasing from Twilight Knights Cosplay (TKC) you agree to all terms and conditions of sale and are legally bound by the policies outlined on this page. 

A. are 18 years of age and/or have the consent from a guardian who will act as a guarantor

B. that you have read the full TOS and are aware of what they entail. Failure to comply may result in legal action or immediate cancellation with no refunds or exchanges. 
C. Twilight Knights Cosplay is registered business whose operations are based in Ontario Canada
D. Contact with the business can be done through Etsy, the TKC official website, or through the owner (Kale Lalonde) at sora@live.ca
E. This business functions as a sole proprietorship.

2. Twilight Knights Cosplay is not to be held liable for the misuse of product(s) as well as any injuries/illness/allergies resulted from misconduct with TKC goods. Detailed guidelines on proper care and use of all products can be obtained by contacting TKC at Sora [!at] live.ca

3. Twilight Knights Cosplay is not to be held liable for any allergic reactions caused by the product(s) or the pets that may come in contact with the product(s).

4. Unique goods/products/parts made by Twilight Knights Cosplay (TKC) are not for resale. Recasting and/or patterning our products is strictly forbidden. Legal action may be taken if recast/patterns using our products are discovered. See section 7 for resale exclusions. 

5. Any and all signed/trademarked products must not have the signature/logo/trademark altered or removed.

6. All characters belong to their respective owners. Twilight Knights Cosplay creates and sells unique and fan made products under the Creative Commons Licence act and the Arts and Canadian Culture Policy. We take no ownership for characters outside of the ones we legally own (see section 10 for a detailed list of characters that we own). Should we be unknowingly/knowingly commissioned for a product owned by another individual/company we take no ownership and are not be held legally responsible should court action be required for the misuse of copyright infringement or intellectual property. 

7. A. In the event that the owner of a character whose original creator is TKC wishes to sell that character and/or parts they may do so at their discretion but any/all TKC trademark/logo/signatures must not be altered or removed.
B. If the owner of a fursona (or other original character/creation including but not limited to LARP characters) whose costume or costume parts are made by TKC wishes to sell their costume they may do so at their sole discretion but any/all TKC trademark/logo/signatures must not be altered or removed. Furthermore the resale value of the costume or costume parts in question cannot exceed their original purchased value without written consent from TKC. If the owner of a suit made by TKC wishes to sell their suit they must also include the character (when selling "premade" suits by TKC).
C. If the owner of a cosplay (made by TKC) that a licensed character wishes to sell that costume they may do so at their sole discretion TKC is not to be held liable for any legal action resulting from that transaction. Furthermore TKC does not not claim any ownership of any trademarked or licensed characters. As an artistic business we do however reserve the right to sign our products and goods. Any signatures must not be altered or removed. Furthermore the resale value of the costume, fursuits, or costume parts in question cannot exceed their original purchased value without written consent from TKC and buyer knowledge. 

8. Twilight Knights Cosplay reserves the right to make changes and updates to the store's policy, terms of sale and other legal information without notice. Furthermore should the policy conflict with previously stated information or should conflict with the policy or policies expressed on the official Twilight Knights Cosplay website or Facebook Page the judgment on which policy or policies to follow are up to the sole discretion of TKC's owner Kale Lalonde.

9. In the event of an unfavourable situation between TKC and a customer we reserve the right to bring in a neutral 3rd party to mediate the situation. 

10. We claim ownership to the following characters. Misuse of the outlined characters bellow without expressed consent may result in legal action.
"Bootleg" The Wickerbeast (species owner by Simone White - character co-owned by individuals Kale Lalonde and Laurie Plante)

"Arcanus" The Wickerbeast (design by Toxic Creations owned by individual Kale Lalonde)

"Haseo" The Wickerbeast (design by Fir3h3irt owned by individual Kale Lalonde)
"Koshrakus" The Dragon (Design by Drerika owned individual Kale Lalonde)
"HotSpot" The Spotted Hyena (design by Laurie Plante owned by individual Kale Lalonde)
"Arbonos" The Shaman (design by Kale Lalonde owned by TKC/Kale Lalonde)
"Tsukune" The Flame God (design by Kale Lalonde owned individual Kale Lalonde)
"The Twilight Dragon" The Offical TKC Mascot (design by TKC owned by TKC)

"Lo-Fae" The Xioi (species owner Abby Clark, design by Abby Clark owned by individual Kale Lalonde)

11. Unless given express permission, the use of our products and/or photos for advertising for businesses/people unrelated to TKC is strictly forbidden. Credit must always be given to TKC when using our products/services/photos. Profiting from the use of our products/photos/services is also strictly forbidden and legal action may be pursued. 

 

12. It is the customers responsibility to ensure that they have read and understand our Terms Of Service. Failure to comply is not the responsibility of TKC.

 

13. It is the customers responsibility to ensure accurate and detailed information is provided prior to commissioning TKC. TKC is not to be held responsible for any inaccuracies due to lack of proper information, or unclear information. All commissions are subject to artistic interpretation.

 

14. TKC reserves the right to make alternations to designs to ensure they translate correctly from concept into reality and to ensure we can meet your requests within your provided budget.  

 

15. In the event of a cancellation, the maximum refund a customer is eligible to receive is 70% - at our sole discretion. TKC reserves the right to cancel commissions and sales with a minimum of a 24 hour notice. A commission or sale may be cancelled for the following reasons (non inclusive).

A. Customer has requested a refund prior to work beginning.

B. A refund was offered/requested due to inferior product quality.

C. Customer failed to make payments, respond to messages/emails, or adhere to warnings.

D. Unreasonable requests

 

16. All late payments are subject to a 5% late fee. Continuous late payments will result in being moved down in the queue a number of positions equal to the number of missed payments. 

17. In the event a client fails to adhere to warnings due to lack of communication or continuous missed payments we reserve the right to cancel their order without refund for the following (non inclusive) reasons: 

A. If a customer misses 6 months of payments, or otherwise has an outstanding balance TKC reserves the right to cancel the clients commission without refund provided amble notice was given

B. If a customer refuses to pay the shipping, or other outstanding balance on a completed or partially completed commission for an extended period of time TKC reserves the right to resell the commission without modification and use the funds to provide the customer a partial refund (up to 70% at our discretion) and keep the remaining balance as a restocking fee.

C. If a customer fails to respond to our inquiries for an extended period of time TKC reserves the right to cancel a customers commission without refund provided amble noticed was given.


Additionally Twilight Knights Cosplay is owned and operated as a sole proprietorship by Kale Lalonde. Copyright 2016-2018

© 2019 Twilight Knights Cosplay

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